Contact us

Welcome

Welcome to Fiir Designs! Thanks so much for stopping by my shop.
All of the jewellery in my shop has been handcrafted by me using genuine gemstones, freshwater pearls, sterling and gold-filled components.
Please take a moment to read the following shop policies and contact me with any questions.

Shipping details

I generally ship within 1-2 days of receiving payment. Please allow 3-5 business days for your item to be ready to ship. During times of high volume, this time may increase to 1-2 weeks . Arrival dates for items shipped are estimated and not guaranteed.
Please let me know before you purchase if you need the item in a rush. Faster shipping methods are available, but they can be expensive. Let me know your requirements and I can research the best shipping method and additional costs for you.Orders placed on Friday and Saturday will ship on the following Monday.

I ship using expedited tracked 1-2 shipping .

International Orders:
I am happy to ship worldwide.Packages shipped to international customers can take 28 - 35 days to arrive due to possible customs delays. Items are shipped Monday thru Friday only. Arrival dates for items shipped are estimated and not guaranteed. Please note that customs and duty fees are the responsibility of the buyer.- please contact your country's local customs office and/or postal service for details BEFORE purchase. All items will be shipped with tracking . However for expedited 4-5 day delivery of international orders please contact me for a custom listing .

* Custom Orders & Multiple Pieces or Sets - these items will ship using insured 1-2 shipping services. only.

Refunds, returns & exchanges

Return Policy - It is important to me that you are happy with your purchase so I will do my best to resolve any issues. If you should have any problem, please contact me immediately, as I will do my best to mend any given problem; otherwise, you may return the item in its original condition within 4 days of receipt of the item.

Please note that all custom orders or personalized orders are final sale and cannot be returned. Layaway and deposits for an order will not be refunded upon cancellation of order.
For sanitary reasons, post earrings may not be returned.

Buyer must contact us at fiirdesigns@gmail.com prior to returning any item the return shipping address can be provided.

Items must be in new and unused condition. I reserve the right to refuse a return if condition is deemed unacceptable.
Original shipping costs are non-refundable as are return shipping costs. I strongly encourage that returned packages are sent back with tracking information. I am not responsible for returned packages that are lost or damaged during transit. A credit will be issued back through Paypal or your original form of payment within 5-7 business days of return receipt.

Additional information

Materials
Please note: Due to the nature of gemstones some beads may have slight variations. I choose high quality stones and would not use a stone that I would not wear.
I strive to portray the colors of my jewelry as accurately as possible. However, colors will and do vary with individual monitors and are subject to individual opinion. Please take a moment to read descriptions, determine lengths/widths, and approximate sizes. Convo me with any questions.

Jewelry Care - Each piece of jewelry is lovingly handmade just for you. Each piece of my handmade fine jewelry is unique and contains intricate details; many pieces contain beautiful yet delicate gemstones. These items must be treated with care and stored properly. They can easily be broken if dropped or mistreated. Jewelry should not be worn while sleeping or exposed to water while bathing, swimming, or washing dishes. Perfume, hairspray and similar substances can damage gemstones and metal. Gemstones should be protected from drastic temperature changes as well as strong detergents. Jewelry should NOT be cleaned with a sonic cleaner or other jewelry cleaner as this can damage gemstones. Jewelry and gemstones can be cleaned with a soft cloth and water.
Multiple Orders
I do offer discounts for multiple orders. Just ask!

Wholesale
Wholesale orders are welcome. Contact me for details.

Custom Orders
I love custom orders. It is very fulfilling to create a one-of-a-kind piece for a customer. Custom orders are especially exciting when I create something for your big event such as your prom or wedding. I have had the honour of working with several brides and would love to create something for your big day.

See a bracelet that you would really like as an anklet? No problem. What about a necklace in gold but you would prefer sterling? No problem. Like your necklace made with a different gemstone? No problem. See a pattern here? I love to create, and any excuse to make a new design is fine with me! Convo me and I will get a price to you the same day.

I do photograph my jewelry on live models but pieces shipped out are not worn by anyone. All jewelry comes from a pet free and smoke free home.
Please avoid spraying perfume directly on the jewelry or getting it wet. It is also a good idea to wipe them a little after use and before putting them back in the box if possible. It will all help to prevent the tarnishing.

Questions
If you have questions about an item, please ask before you purchase. I am always happy to answer any questions you may have and will do my best to reply to your e-mails within a 24 hour period.
Thank you for your support :)

Romantic Bridal jewelry - Custom wedding designs

Romantic, heirloom-quality bridal jewelry using Genuine gemstones and freshwater pearls . I create each design in my studio using unique lace making techniques, freshwater pearls, 14k gold filled wire , sterling silver wire and threads containing real silver and gold, and vintage beads and crystals, for a distinctly luxurious and opulent effect...
Custom order inquiries welcome!